Automotive Service Advisor

Sheehy Ford of Richmond • Richmond, VA

11d

About The Position

Sheehy Auto Stores is seeking Service Advisors to provide excellent customer service and coordinate communication between customers and service technicians. The role involves greeting customers, scheduling appointments, understanding and communicating repair needs, presenting service recommendations, and keeping customers informed throughout the repair process. Advisors also review completed repairs and costs with customers, address minor concerns, and support customer satisfaction goals.

Requirements

• Strong customer communication skills, both in person and on the phone.
• Strong organizational skills.
• Ability to work in a fast-paced environment with limited supervision.
• Comply with federal, state, and local laws and company policies regarding safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
• Valid driver's license.

Nice To Haves

• Previous experience as a Service Advisor.
• Proficiency with Reynolds & Reynolds or a similar DMS.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and communicate their repair needs to technicians.
• Present recommended and additional services using low-pressure, high-integrity methods.
• Provide accurate estimates for repair and maintenance costs.
• Follow dealership policies concerning customer vehicle care and operation.
• Follow up on repairs and keep customers informed about progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid maternity and paternity leave after one year of employment
• Paid training
• Career advancement opportunities
• 401(k)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed