Automotive Service Advisor

OKC•Oklahoma City, OK

19d

About The Position

The Automotive Service Advisor greets customers, listens to their needs, and schedules service appointments. The role may also involve arranging loaner cars and verifying insurance before maintenance is scheduled. The advisor monitors vehicle repairs, communicates updates to customers, prepares estimates, and explains completed work and charges. The position involves medium-to-heavy physical demands, including extended periods of sitting, standing, and walking. Work takes place in both indoor and outdoor dealership conditions, with exposure to changing temperatures and weather, slightly elevated noise, minor physical hazards, and fumes, odors, or dust associated with dealership operations. The Norton Family has served Oklahoma’s automotive needs since 1928 and offers opportunities for growth, training, and advancement.

Requirements

Proven record of achieving exceptional customer satisfaction.
Past experience as a service advisor, assistant lane manager, or service consultant.
Very energetic personality.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs.
Ability to sit, stand, and walk for long periods.
Visual acuity including color vision, depth perception, and field of vision comparable to what is necessary to drive vehicles safely.
Ability to perform the stated physical activities, including occasional lifting of up to approximately 100 pounds.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
Prepare complete and accurate estimates for labor and parts.
Establish a follow-up time.
Monitor each vehicle’s progress throughout the day and frequently update customers.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Schedule appointments as needed.
Set up loaner cars and verify insurance before maintenance is scheduled, as needed.