Automotive Service Advisor

Lithia & Driveway•Madison, WI

14d•Onsite

About The Position

Wilde East Towne Honda is hiring an Automotive Service Advisor to support its high-volume dealership serving the Madison area. The role involves creating a professional customer experience, coordinating vehicle service with technicians, and keeping customers informed throughout the repair process. The position reports to a Service Advisor. Pay will be discussed during in-person interviews. The dealership describes its environment as supportive and team-oriented, with opportunities for training, development, and career growth. As part of Lithia & Driveway, employees have access to the resources and career opportunities of a large automotive retailer. The employer is a drug-free workplace and provides reasonable accommodations to enable individuals to perform essential functions.

Requirements

At least 1 year of customer service, automotive service, or related experience.
Experience using computers and accurately entering customer or service information.
Basic math skills for estimates, service costs, and payment processing.
Valid driver's license and an acceptable driving record.
High school graduate or equivalent.
Must be 18 years or older.
Open availability to support dealership operations and customer demand, including evenings, weekends, and holidays.

Responsibilities

Greet customers, answer service calls, and provide a professional customer experience.
Review vehicle service needs, complete walk-arounds, and prepare accurate repair orders and estimates.
Communicate recommended services, pricing, and repair timelines to customers.
Coordinate with technicians throughout the repair process and keep customers updated on vehicle status.
Process service payments and ensure completed vehicles are delivered.
Support customer retention by addressing concerns and providing clear follow-up.