Automotive Service Advisor

Haggerty Ford, Inc. • West Chicago, IL

69d • Onsite

About The Position

We are seeking a high-energy, customer-focused Automotive Service Advisor to join our Ford dealership team. In this role, you will serve as the primary liaison between our customers and our Ford-certified service technicians. You will be responsible for greeting guests, diagnosing initial vehicle symptoms, recommending scheduled Ford maintenance, and keeping customers informed throughout the repair process. This position offers a stable base salary coupled with an uncapped commission structure, making it an excellent opportunity for motivated individuals who excel in customer service and thrive in a performance-driven sales environment.

Requirements

• Previous experience in customer service, retail, or hospitality is required.
• Must possess a valid driver's license with a clean driving record for test-driving customer vehicles.
• Exceptional verbal and written communication skills with the ability to translate technical automotive jargon into simple, consumer-friendly terms.
• Comfort learning new software.

Nice To Haves

• 1–3 years of experience as an automotive service advisor or service writer is a major plus, but we are willing to train the right individual with a strong service background.
• General familiarity with automotive products, powertrain systems, and routine maintenance components.
• Familiarity with Ford vehicles (including Ford EcoBoost engines, Ford Pro commercial vehicles, or Ford EV models) is highly advantageous.
• Experience utilizing dealership management systems (DMS) like Reynolds & Reynolds, CDK Global, or Dealertrack, alongside Ford-specific web tools (OASIS, FordOne, etc.), is a plus.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen actively to customer descriptions of vehicle symptoms and clearly translate repair needs into actionable work orders for technicians.
• Advise customers on routine maintenance based on Ford Factory Scheduled Maintenance intervals and the specific needs of their vehicles.
• Prepare clear, accurate written cost estimates for parts and labor.
• Explain the scope of work, warranty protections (such as the Ford New Vehicle Limited Warranty or Ford Protect Extended Service Plans), and potential cost savings to the customer.
• Obtain authorized signatures prior to beginning work.
• Coordinate with the Parts Department to verify original equipment manufacturer (OEM) part availability and pricing.
• Monitor the repair progress of vehicles throughout the day and establish accurate promised completion times for customers.
• Keep customers updated on any changes in service scope, scheduling, or cost.
• Conduct post-service explanations of repair orders and charges, handle customer complaints with empathy, and actively request online reviews to bolster dealership reputation.

Benefits

• Competitive Base Salary
• Uncapped Commission Structure driven by gross profit, parts/labor sales, and meeting CSI (Customer Satisfaction Index) metrics.
• Comprehensive benefits package (Medical, Dental, Vision, 401k with company match).
• Paid time off and major holiday pay.
• Ongoing Ford factory training and certification opportunities.
• Employee discounts on vehicle purchases, parts, and service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed