Automotive Service Advisor

Subaru Evergreen Park•Evergreen Park, IL

29d•Onsite

About The Position

As an Automotive Service Advisor at Subaru Evergreen Park, you will be the primary point of contact for our customers, ensuring a seamless and positive service experience. You will work closely with our service technicians and customers to schedule appointments, communicate service needs, and provide updates throughout the repair process. Your role is vital in maintaining customer satisfaction and fostering long-term relationships by delivering exceptional service and expert advice.

Requirements

Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency with computer systems and software for service scheduling and invoicing.

Nice To Haves

Previous experience as an Automotive Service Advisor or in a similar customer service role within an automotive service environment is preferred.
Familiarity with automotive technology and terminology is a plus.

Responsibilities

Greet customers and listen carefully to their vehicle concerns and service requests.
Schedule service appointments and coordinate with technicians to ensure timely and efficient service.
Provide customers with detailed information about recommended repairs and maintenance.
Prepare accurate service orders and process payments.
Maintain clear communication with customers regarding the status of their vehicle repairs.
Work collaboratively with the service team to improve customer satisfaction and service efficiency.
Follow dealership policies and safety procedures at all times.