Automotive Service Advisor

Art Moehn Auto Group•Chelsea, MI

33d•$80,000 - $100,000•Onsite

About The Position

Art Moehn Auto Group is seeking a Service Consultant to join our busy, growing Chevrolet service team. This role requires a positive attitude and a love for people.

Requirements

Documented experience providing exceptional customer service in a customer retail environment.
Verifiable stable work experience.
Attention to detail.
Excellent communication skills.
Understanding of vehicle systems and operations.
18 years of age.
Valid driver's license.
Clean driving record.
Able to pass a pre-employment background check and drug screen.

Nice To Haves

Working knowledge of Reynolds & Reynolds a plus.

Responsibilities

Maintain highest levels of grooming, hygiene, and professional, uniform appearance.
Conduct all business with sincerity, honesty, and genuine concern for customers.
Promptly meet and greet customers in a friendly, courteous, and outgoing manner.
Sell the proper repair and/or services responsive to the customer's perceived needs.
Make a genuine effort to offer the maintenance service due on every service customer's vehicle utilizing proper Service Advisor procedure.
Schedule appointments and communicate/follow-up with customers.
Properly, thoroughly and legibly write the repair orders for the categories of work designated by management.
Maintain and update all open repair orders daily.
Provide additional vehicle problem/concern information to the technicians and requested.
Maintain communications with the technical staff regarding job status changes.
Remain continuously updated on the shop's workload to determine the type of work the technicians can quickly accommodate.