Automotive Service Advisor
About The Position
Driven by Dobbs is seeking a Retail Sales Manager to drive sales performance and provide excellent customer experiences in a fast-paced automotive service environment. The role assesses customer needs, recommends appropriate tires and services, and manages day-to-day sales operations. It combines automotive knowledge and communication skills with customer service, shop workflow, and team coordination. The role also helps maintain a clean, organized, customer-focused environment while working toward store performance goals. Driven by Dobbs brings together Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. The organization provides tire sales and automotive services, from routine maintenance to advanced diagnostics and engine repair, and emphasizes training, development, safety, team wellbeing, and community support. The position requires at least one year of retail sales management experience and a valid driver’s license. Automotive repair industry experience is preferred. Candidates must complete a selection assessment and pre-employment screenings.
Requirements
- At least 1 year of experience in retail sales management.
- Valid driver’s license required.
- Strong verbal and written communication skills.
- Strong time management, accountability, prioritization, organization, and problem-solving skills.
- Ability to work in a fast-paced, high-volume environment and manage multiple priorities.
- Customer-focused approach and ability to build relationships.
- Motivation to meet and exceed sales goals.
- Commitment to safety and adherence to safety procedures, including proper use of personal protective equipment.
- Candidates must complete a selection assessment and pre-employment screenings.
Nice To Haves
- Automotive repair industry experience.
Responsibilities
- Greet customers and assess their tire and automotive service needs professionally.
- Recommend and sell tires, services, and accessories aligned with customer needs and store sales goals.
- Manage retail, wholesale, and national-account sales transactions accurately and efficiently.
- Oversee shop workflow in consideration of available staff, equipment, and time.
- Track inventory, assist with tire stocking, and maintain organized point-of-sale displays.
- Perform daily opening and closing duties, handle deposits safely, and provide basic shop support, including occasional tire mounting and balancing.
- Promote a clean, organized, and customer-friendly showroom and service environment.
- Manage customer interactions, sales activity, and operational priorities simultaneously.
- Use automotive product knowledge to help customers choose tires and understand alignment needs and general vehicle maintenance recommendations.
- Work with technicians, service advisors, and management to support smooth operations.
- Work toward and exceed sales targets while promoting company products and services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
