Automotive Service Advisor

Tasca Ford Berlin • Berlin, CT

83d • $75,000 - $100,000

About The Position

Tasca Ford Berlin is seeking a customer-focused Automotive Service Writer to join its service team. The role works directly with customers to understand vehicle needs, recommend services and repairs, prepare estimates, and keep customers informed throughout the service process. Tasca Ford Berlin is part of the family-owned Tasca Automotive Group, which has more than 75 years of automotive experience. The company describes its environment as supportive and high-performance, with opportunities for technicians to grow their careers. It is an equal opportunity employer committed to workplace diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.

Requirements

• At least 1 year of automotive service experience.
• Strong automotive knowledge and customer service skills.
• Excellent communication and organizational skills.
• Comfort working in a fast-paced environment.
• Basic computer skills and ability to learn new technology.
• Positive, energetic attitude and strong work ethic.
• High school diploma or equivalent.

Nice To Haves

• Previous Service Writer, Service Advisor, or Service Consultant experience preferred.
• Ford dealership experience is a plus.

Responsibilities

• Greet customers and provide a professional, friendly experience.
• Listen to and accurately document customer concerns.
• Recommend maintenance and repairs based on vehicle needs and service history.
• Prepare accurate estimates for labor and parts.
• Monitor vehicle progress and provide customers with regular updates.
• Coordinate loaner vehicles and verify insurance when needed.
• Review repair orders and explain completed work and charges.
• Deliver an exceptional customer experience.

Benefits

• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k) with employer match
• Ongoing training and career growth
• Retirement plan
• Parental leave

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED