Automotive Service Advisor

Group 1 Automotive, Inc. • Pensacola, FL

33d

About The Position

Group 1 Ford of Pensacola is seeking a customer-focused Automotive Service Advisor to help customers with vehicle service needs and deliver an exceptional dealership experience. The role involves building customer relationships, providing outstanding service, and working in a fast-paced dealership environment. The position offers training, provided equipment, advancement opportunities, and pay based on experience plus bonuses.

Requirements

• Previous experience as an automotive technician or mechanic.
• High school diploma or equivalent.
• Valid driver license in the state where the employee will work and a good driving record.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Must pass a background check, motor vehicle record check, and drug screening.

Responsibilities

• Schedule and confirm appointments to support a smooth customer experience.
• Create transparent repair orders with accurate cost and time estimates.
• Communicate with technicians and the parts team to help ensure timely service completion.
• Provide customers with regular updates on their vehicle’s status.
• Maintain strong product knowledge to assist with service needs and warranty information.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401(k) plan with company match.
• Paid time off.
• Employee stock purchase plan.
• Employee vehicle purchase program.
• Professional work environment with job training, provided equipment, and advancement opportunities.
• Market-leading pay based on experience plus bonuses.
• Structured, self-paced, paid training opportunities leading to manufacturer and Group 1 recognition.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED