Automotive Service Advisor

Lithia & Driveway•Houston, TX

12d•Onsite

About The Position

Clear Lake Infiniti is hiring a Service Advisor to act as the liaison between customers and technicians, ensuring customer needs are understood and that recommended repairs and services are clearly explained. The role prepares repair orders, obtains customer approval, enters orders into the service database, communicates additional service needs, administers qualifying manufacturer warranties, and keeps customers updated on service specials, completion times, and expenses. This is an on-site position reporting to the Service Manager. Pay consists of a base salary with incentives; schedule is determined by the manager. Applicants must be high school graduates or equivalent and at least 18 years old. The employer is a drug-free workplace and provides equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Requirements

Previous Service Advisor or Service Writer experience.
Polished and professional demeanor.
Ability to communicate technical terms to a non-technical audience.
Ability to create a memorable customer experience.
Ability to work well in a team environment.
Valid driver's license with an acceptable driving record.
High school graduate or equivalent.
At least 18 years old.

Nice To Haves

Bilingual ability is a plus.

Responsibilities

Serve as the communicator and liaison between customers and technicians, ensuring customer needs are understood by technicians and recommended services and repairs are understood by customers.
Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
Communicate additional repair and service needs to customers based on vehicle inspections.
Administer manufacturer warranties for qualifying vehicle repairs.
Keep customers informed about service specials, completion times, and service expenses.