Automotive Service Advisor
About The Position
Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor to join its growing service team. The role delivers an exceptional customer experience while supporting efficient service department operations. The Service Advisor serves as the main point of contact throughout the repair process, communicates repair recommendations and updates, oversees service orders and workflow, and collaborates with technicians, management, and manufacturer representatives. Krause Auto Group describes itself as a family-owned and operated organization with more than 30 years of automotive success, a promote-from-within culture, and opportunities to work with respected automotive brands. The company is an equal opportunity employer committed to a respectful, supportive, and empowering workplace.
Requirements
- Strong communication and customer service skills.
- Organized, professional, and detail-oriented mindset.
- Ability to multitask and perform well in a fast-paced environment.
- Leadership ability and experience working with teams.
- Positive attitude and self-motivated work ethic.
- Proven ability to deliver strong customer satisfaction results.
- Professional appearance and polished communication style.
- Ability to work independently while collaborating effectively with others.
- Valid driver’s license with a clean driving record.
Nice To Haves
- Previous automotive service advisor or dealership experience is preferred.
- Background in automotive service advising, automotive repair or technician work, customer service and sales, service drive management, hospitality and client relationship roles, or high-volume dealership environments.
Responsibilities
- Greet customers promptly and professionally in the service drive.
- Build strong customer relationships and create a positive service experience.
- Serve as the main point of contact throughout the repair process.
- Provide concierge-level support for customer questions and concerns.
- Clearly and professionally communicate vehicle repair recommendations, timelines, and updates.
- Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.
- Oversee service orders and help manage service-drive workflow.
- Distribute repair orders efficiently between technicians.
- Assist customers with vehicle maintenance recommendations, warranties, and repair information.
- Help ensure technician productivity and daily labor sales goals are achieved.
- Assist with diagnosing vehicle concerns and coordinate parts or tools when needed.
- Support warranty administration and service department processes.
- Reinforce dealership policies and maintain compliance with company standards.
- Foster strong relationships with technicians, management, and manufacturer representatives.
- Support a positive, team-oriented culture within the service department.
- Participate in training and ongoing process improvement initiatives.
Benefits
- 401(k) with company match.
- Dental and vision insurance available.
- Paid vacation, PTO, and holidays.
- Career advancement opportunities and promotion from within.
- Employee discounts on vehicles, parts, and service.
- Family-owned and operated culture.
- Long-term career stability.
- Supportive and team-oriented environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
