Automotive Service Advisor

Napleton of Crystal Lake•Crystal Lake, IL

24d

About The Position

Napleton Buick GMC in Crystal Lake is hiring an Automotive Service Advisor to serve customers in a busy dealership service drive. Napleton has been family-owned for more than 90 years and is seeking advisors interested in building a career. The role involves guiding customers through their service visits, communicating vehicle needs, coordinating with technicians, and meeting service and sales goals. The advisor greets customers, performs vehicle walkarounds, and creates accurate repair orders using Tekion. They explain inspection findings and recommend maintenance and repairs, keep customers informed throughout the visit, and verify warranty, recall, and service contract coverage. Compensation is $65,000–$90,000 per year, with top performers earning $100,000 or more. The company offers benefits, factory training, and a career path toward shop foreman or service management.

Requirements

At least 2 years of dealership service advisor experience is preferred.
A track record of strong CSI and sales performance.
Clear communication skills and the ability to stay organized in a high-volume service drive.
A valid driver's license.

Nice To Haves

Experience with Tekion.
GM (Buick, GMC, or Chevrolet) experience.

Responsibilities

Greet customers, conduct vehicle walkarounds, and write accurate repair orders in Tekion.
Present inspection findings and recommend necessary maintenance and repairs, clearly explaining their value.
Coordinate communication between customers and technicians.
Keep customers updated by phone, text, and video throughout their service visit.
Verify warranty, recall, and service contract coverage, and process deductibles correctly.
Meet CSI, hours-per-RO, ELR, and sales goals.