Automotive Service Advisor
About The Position
Beldens Automotive and Tires in Boerne, part of GreatWater Garage, is hiring an experienced Automotive Service Advisor / Service Writer. The role serves as the primary connection between customers and technicians, delivering a professional customer experience while supporting shop workflow. The position combines customer service, sales, organization, and teamwork in a professional automotive repair shop. Compensation is listed as $55,000–$85,000 yearly through hourly pay and monthly performance opportunities. The Service Advisor greets and assists customers, answers service questions, sells recommended maintenance and repair services, and communicates estimates and recommendations. The role also involves documenting customer and vehicle information, obtaining repair authorizations, coordinating work orders with technicians, tracking vehicle progress, and arranging payment and vehicle pickup. Occasional vehicle road tests and other general shop support may be required.
Requirements
- At least 1 year of Service Advisor / Service Writer experience is preferred.
- At least 1 year of sales experience or demonstrated ability to sell services.
- Strong customer service and relationship-building skills.
- Excellent communication and organizational abilities.
- Ability to work effectively in a fast-paced environment with frequent interruptions.
- Comfort using computer systems and shop management software.
- High school diploma or GED required.
- Valid driver’s license with an acceptable driving record.
Nice To Haves
- Basic mechanical knowledge.
Responsibilities
- Greet customers warmly and provide a friendly, professional experience.
- Answer incoming calls promptly and assist customers with service questions.
- Sell recommended maintenance and repair services.
- Enter and track customer and vehicle information in shop management software.
- Tag vehicles and document service needs upon arrival.
- Build repair estimates and communicate recommendations clearly.
- Obtain customer authorization for repairs.
- Work with technicians to review inspection results and service recommendations.
- Assign work orders based on technician availability and skill level.
- Track vehicle progress and maintain clear notes in work orders.
- Notify customers when vehicles are ready and arrange payment and vehicle pickup.
- Perform occasional vehicle road tests.
- Assist with general shop operations as needed to support workflow.
Benefits
- Front-loaded paid time off (PTO) and 6 paid holidays.
- Paid parental leave (1 week).
- Teammate discounts on services.
- 401(k) match: 100% of the first 3% and 50% of the next 2%; begins after 90 days of employment.
- Health insurance.
- Dental insurance.
- Vision insurance.
- HSA match up to $15 per paycheck.
- Company-paid life insurance and AD&D ($25,000).
- Employee Assistance Program available 24/7 at no cost.
- Voluntary short-term disability, long-term disability, accident, critical illness, and life insurance benefits.
- Training and tuition reimbursement, including ASE test fee reimbursement.
- LEARN to EARN program, with technician pay growth tied to ASE certifications.
- Paid training and skill development.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
