Huntsville University Kia - Automotive Service Advisor

UNIVERSITY AUTOMOTIVE INC•Huntsville, AL

27d•Onsite

About The Position

Huntsville University Kia is seeking an experienced, motivated automotive Service Consultant to join its team in Huntsville, Alabama. The role involves identifying customers’ automotive service needs, reviewing warranty and service-coverage provisions, and preparing repair orders. The Service Consultant schedules appointments and alternative transportation, initiates service, and serves as the primary contact for customers throughout the repair process. The ideal candidate is energetic, self-motivated, committed to outstanding customer satisfaction, and interested in building a long-term career with a growing organization. A sign-on bonus is available for experienced advisors.

Requirements

One year of dealership Service Advisor experience is preferred.
Proven record of achieving exceptional customer satisfaction.
Valid driver's license and good standing.
Personal and professional integrity.
Desire for a long-term career with a growing organization.

Nice To Haves

CDK experience is preferred.

Responsibilities

Greet and consult with customers to understand their needs and arrange appropriate service.
Serve as the primary point of contact for automotive service and repair matters.
Consult with mechanics about necessary repairs and possible alternatives to expensive work.
Sell additional needed services.
Set and manage service-delivery expectations for customers and mechanics.
Keep customers updated on repair needs and completion times.
Verify that the final invoice reconciles with the work performed and the repair order.
Schedule customer appointments and alternative transportation, such as loan vehicles or shuttle rides.
Assess customer needs and initiate repairs and services by writing repair orders.
Perform other duties as assigned.