Automotive Service Advisor
About The Position
John Eagle Honda of Houston is hiring an on-site Automotive Service Advisor in Northwest Houston. The role serves as the liaison between customers and technicians, ensuring that customer needs are understood by the technician and that necessary and recommended services and repairs are clearly explained to customers. The advisor prepares repair orders, obtains approval signatures, enters orders into the service database, communicates additional needs identified during vehicle inspections, administers qualifying manufacturer warranty repairs, and keeps customers informed about service specials, completion times, and expenses. The dealership describes itself as one of the leading Honda dealerships in the Houston area and notes that its busy shop and incentive-based compensation offer opportunities to earn. Compensation is a base salary with incentives; the salary can vary. The position is full-time and involves working most Saturdays. Applicants must be at least 18 and have a high school diploma or equivalent. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.
Requirements
- Previous Service Advisor or Service Writer experience.
- Polished and professional demeanor.
- Ability to communicate technical terms to a non-technical audience.
- Ability to work well in a team environment.
- Valid driver's license with an acceptable driving record.
- High school graduate or equivalent.
- At least 18 years of age.
Responsibilities
- Serve as the communicator and liaison between the customer and technician, ensuring customer needs are understood and needed or recommended service and repairs are explained to the customer.
- Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Keep customers informed of service specials, completion times, and service expenses.
- Create a memorable experience for customers.
Benefits
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
