Automotive Service Advisor

Ken Garff • Webster, TX

21d

About The Position

Big Star Dodge, a Ken Garff Automotive Dealership, is seeking a Service Advisor who embodies respect, integrity, growth, humility, and teamwork. The role centers on welcoming customers, understanding their vehicle service needs, keeping them informed, and helping ensure a positive service experience. The ideal candidate is friendly, approachable, patient, cooperative, analytical, precise, and comfortable in a fast-paced environment.

The Service Advisor communicates with customers in person and by phone, provides updates and estimates, reviews inspection results and completed work, and collects payments. The role also uses the dealership management system and other essential software to review service histories, schedule appointments, enter repair orders, and manage customer information. Ken Garff describes its culture as people-focused, emphasizing listening, trust, and building relationships.

Requirements

• Friendly and cooperative demeanor, with the ability to connect and build relationships.
• Approachable and unselfish, with a preference for fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative as a team worker.
• Accommodating and analytical, with the ability to produce precise and accurate work.
• Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer customer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
• Review completed work and recommendations with customers and collect payments.
• Use the Dealer Management System (DMS) and other essential software to look up service histories, schedule appointments, enter repair order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package.
• 401(k) with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, AD&D, and life insurance.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program (EAP), wellness plan, mental health support, and diabetes management program.
• Parental Leave Stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed