Automotive Service Advisor

Alloy Automotive Partners•Northwest Houston, TX

41d•$100,000 - $150,000•Onsite

About The Position

Alloy Automotive Partners is a leading independent European automotive repair group in Texas, with multiple locations in the Dallas–Fort Worth and Houston areas. The company has established a strong reputation by prioritizing integrity, employee well-being, and high standards. Their repair shops are equipped with dealership-level facilities, staffed by experienced technicians, and supported by robust operations, serving a loyal customer base that values quality. This role is for an experienced, high-performing Service Advisor at their Northwest Houston location. It is not an entry-level position, requiring a candidate who can effectively manage a busy service drive, build customer trust, confidently present repair recommendations, and consistently achieve strong results. The opportunity is ideal for individuals currently succeeding in a dealership or established independent shop who are seeking a professional environment with significant earning potential, experienced leadership, and avenues for career advancement.

Requirements

At least 3–5 years of successful Service Advisor experience at a dealership or established independent automotive repair shop.
A proven record of producing strong sales, gross profit, average repair order, closing ratio, and customer satisfaction results.
Experience managing a high-volume workload without sacrificing accuracy or customer service.
Strong automotive knowledge and the ability to clearly explain maintenance and repair recommendations.
A confident, consultative sales approach focused on helping customers make informed decisions.
Excellent communication, organization, and follow-through.
The ability to remain composed, accountable, and solutions-focused in a fast-paced environment.
A valid U.S. driver’s license and the ability to meet company insurance requirements.

Nice To Haves

Experience with Tekmetric or a similar shop management system is preferred.
European automotive experience is strongly preferred.

Responsibilities

Manage the customer experience from initial check-in through vehicle delivery.
Build lasting customer relationships through honest recommendations, proactive communication, and dependable follow-through.
Review inspection results and confidently present maintenance and repair recommendations.
Create accurate estimates and explain repair priorities, pricing, timelines, warranties, and financing options.
Consistently achieve performance goals related to sales, gross profit, average repair order, closing ratio, and customer satisfaction.
Maintain complete and accurate repair orders, including customer authorizations, service contracts, deposits, and payment information.
Coordinate closely with technicians and the parts team to keep work moving efficiently.
Provide customers with timely updates regarding vehicle status, additional findings, pricing changes, or delays.
Use Tekmetric and other shop systems to manage repair orders, customer communication, financing, and payments.
Take ownership of challenges and help create solutions that support the customer, the team, and the shop.