Automotive Service Advisor

Madison Honda•Clinton, NJ

21d

About The Position

The Automotive Service Advisor meets and greets service customers promptly and courteously, identifies and verifies vehicle service needs, and recommends appropriate services, parts, and accessories. The advisor provides accurate cost and completion-time estimates, obtains customer authorization, monitors repair progress, and communicates changes to estimates, delivery times, or recommended services. The role also administers warranty repairs according to manufacturer guidelines, confirms appointments, conducts post-repair follow-up, and inspects vehicles before delivery to ensure work was completed correctly. The advisor communicates repair results and complies with state and federal automobile repair and consumer protection laws. Employees are expected to demonstrate company values in interactions with customers, coworkers, and vendors. The description notes that duties may be amended to meet business and organizational needs.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver's license in the state of employment and a good driving record.
Great attitude and high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Greet service customers promptly in a professional and courteous manner.
Inspect vehicles and review service history to identify and verify customer service needs.
Promote appropriate services, parts, and accessories by understanding the products and related service requirements.
Provide accurate cost and completion-time estimates and obtain customer authorization.
Monitor vehicle service progress and contact customers about changes in estimated cost, delivery time, or recommended services, obtaining approval as needed.
Administer new and used vehicle warranty repairs in accordance with manufacturer guidelines.
Confirm service appointments by telephone the day before the scheduled arrival.
Conduct post-repair follow-up.
Inspect vehicles before customer delivery to ensure services and repairs were performed correctly, and communicate the results to customers.
Meet state and federal automobile repair and consumer protection requirements.
Demonstrate behaviors consistent with company values in interactions with customers, coworkers, and vendors.