Automotive Service Advisor

Kunes Auto Group•Oak Creek, WI

19d•$50,000 - $100,000

About The Position

Kunes Auto Group is seeking a skilled, customer-oriented Automotive Service Advisor to serve as the link between customers and the service department. The advisor assesses customers’ vehicle concerns and service needs, prepares repair orders and estimates, communicates inspection results and repair progress, and helps ensure vehicles receive quality care within promised timeframes. This role is suited to confident, customer-service-minded people. The company is willing to train the right person.

Requirements

At least 2 years of experience in service advising, automotive or car sales, commissioned sales, customer service, or parts; the employer is willing to train the right person.
Strong communication and organizational skills, with attention to detail.
Ability to multitask and stay organized in a fast-paced environment.
Technically savvy and able to quickly learn computer and service-scheduling software.
Valid driver’s license and clean driving record.

Nice To Haves

Knowledge of vehicle maintenance and repair processes.

Responsibilities

Greet customers, assess their vehicle concerns, and record their needs.
Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
Prepare detailed repair orders with labor and parts estimates for customer approval.
Communicate inspection results and recommend necessary corrective actions.
Update customers on repair progress, explain costs, and obtain authorization for additional work.
Advise customers on vehicle care, preventive maintenance, and available services.
Schedule service appointments.
Address customer concerns promptly and maintain high customer satisfaction standards.
Coordinate with technicians to ensure vehicles are serviced within the promised timeframe.
Implement quality-control processes to minimize errors and support customer satisfaction.