Automotive Service Advisor

Asbury Automotive Group • Henrico, VA

21d

About The Position

The Service Advisor is the face of the dealership for service customers. This customer-focused role presents and sells needed products and services professionally while following the manufacturer’s published maintenance schedule and requirements. The Service Advisor builds rapport to promote customer satisfaction and retention, helps customers understand the care and value of maintaining their vehicles to manufacturer specifications, and coordinates repair estimates, timing, appointments, and follow-up. The role also follows warranty procedures, protects customer, company, and manufacturer information and property, and works effectively in a fast-paced environment with limited supervision.

Requirements

• Must be at least 18 years old.
• Must have a valid driver's license.
• Must be able to pass pre-employment background and drug screening.
• Must have strong customer service, telephone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously and obtain pertinent vehicle information.
• Promote services and build rapport with customers.
• Advise customers about vehicle care and the value of maintaining vehicles according to manufacturer specifications.
• Generate and provide complete, accurate repair estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed customer post-service follow-up procedures to encourage return visits, increase sales, and support customer satisfaction scores.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain customer satisfaction scores at or above Asbury's specified district, regional, and national goals.
• Comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
• Manage work in a fast-paced environment with limited supervision.

Benefits

• Weekly pay; stated annual pay range of $70,000–$100,000.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for select eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed