Automotive Service Advisor

Serra Chevrolet Buick GMC•Madison, TN

47d•Onsite

About The Position

Serra Chevrolet Cadillac of Clarksville is setting service and parts sales records month after month and needs to add a Service Advisor to their team. This is an opportunity to make a final career move, as most within the organization are long-time employees. The team at Serra Clarksville believes it is the best place to work in Clarksville.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.

Benefits

Medical, Dental, & Vision Plans
Life Insurance
401k
Paid Training - Sales & Service
Paid Vacation
Paid Time Off
Paid Holidays
Employee Discounts on products & services
Saturday Lunches
Albert M. Serra Scholarship Program - awarding $1,000 annual scholarships (up to 5 years) for all qualifying dependent children of qualifying Serra associates to help pay for books, tuition, and/or room and board for post-secondary education
Professional work environment
Future Career Growth – we promote from within.