Automotive Service Advisor

ACE Jiffy Lube•East Longmeadow, MA

20d•Onsite

About The Position

Atlantic Coast Enterprises in East Longmeadow, Massachusetts, is hiring a full-time Automotive Service Advisor. The position focuses on providing a positive customer experience while achieving sales goals. The Service Advisor guides customers through selected services, serves as the main point of contact between customers and automotive technicians, and explains recommended services, including tires, brakes, and other vehicle maintenance, in an easy-to-understand way. The role involves explaining benefits, costs, and product features to help customers make informed decisions and build trust that encourages repeat business. Compensation includes a competitive base pay plus commission, with the opportunity to earn up to $80,000 per year. Atlantic Coast Enterprises is a full-service lubrication, fluid, and automotive maintenance center that emphasizes fast, friendly, clean, and professional service and a supportive, collaborative team environment.

Requirements

Be at least 18 years old.
Previous sales and service advisor experience.
Valid driver's license.
Excellent communication and customer service skills.
Ability to connect with people, patience, and empathy.
Ability to organize and prioritize tasks effectively.
Attention to detail.
Passion for cars.

Responsibilities

Provide excellent customer care while working toward sales goals.
Guide customers through the services they have selected.
Serve as the main point of contact between customers and automotive technicians.
Advise customers about tires, brakes, and other recommended services following a vehicle service review.
Explain service benefits, costs, and product features clearly to help customers make decisions.
Build customer connections and trust to encourage repeat business.