Automotive Service Advisor

AAA Club Alliance • Columbia, MD

14d • Onsite

About The Position

AAA Club Alliance is hiring an Automotive Service Advisor, also described as an Advisor 1, Car Care Customer Service & Sales associate. The role serves as the connection between customers and in-shop technicians in a fast-paced automotive service environment. The starting base compensation is $23.65 per hour, with actual pay adjusted based on experience, geographic location, and other job-related factors as permitted by law. Advisors are also eligible for an uncapped monthly performance bonus and additional spiffs and contests throughout the year. The position is located at 7065 Minstrel Way, Columbia, MD 21046.

Requirements

• High school diploma or equivalent.
• Previous automotive industry experience, or three years of relevant experience in a fast-paced environment with a proven sales and customer satisfaction record.
• Knowledge of automotive technology and the ability to communicate that information to the support team, customers, and auto technicians.
• Valid driver's license.
• Ability to complete required pre-employment background check and drug screening if offered the position.
• Authorized to work in the United States.

Nice To Haves

• ASE (Automotive Service Excellence) Service Advisor Certification.

Responsibilities

• Greet customers, answer telephone calls, and schedule appointments promptly and courteously.
• Review repairs and services with customers to ensure they understand the services performed.
• Contact customers whenever the original cost estimate or vehicle-ready time changes.
• Record the name of the person approving repair or service orders and any additional costs, along with the approval time.
• Distribute work to shop technicians and monitor the progress and accuracy of each job.
• Provide requested information to technicians as needed.
• Arrange repairs and payment for vehicles covered by extended warranty programs.
• Arrange towing or alternate transportation, such as a shuttle or rental vehicle, when necessary in accordance with Total Repair Care standards.
• Monitor vehicle inspection dates in the system to ensure inspections are completed before their due dates.
• Notify customers when service is due according to manufacturer-recommended intervals or state requirements, and explain the information to them.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off within the first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA membership.
• Continual learning reimbursement up to $5,250 per year.
• Uncapped monthly performance bonus and additional spiffs and contests throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED