Automotive Service Advisor

Lithia & Driveway • Jackson, MS

42d • Onsite

About The Position

Toyota of Jackson is hiring a full-time, on-site Automotive Service Advisor. The role serves as the liaison between customers and technicians, ensuring that customer concerns are understood by technicians and that recommended services and repairs are clearly explained to customers. Compensation is a salary with incentives and may vary. The dealership offers flexible full-time scheduling, a well-established service team and leadership, and opportunities for promotion.

The position requires prior Service Advisor or Service Writer experience, a polished and professional demeanor, the ability to explain technical terms to non-technical audiences, and the ability to work well on a team while creating a memorable customer experience. Applicants must have a valid driver's license with an acceptable driving record, be at least 18 years old, and have a high school diploma or equivalent. The employer is a drug-free workplace and states that reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• Previous Service Advisor or Service Writer experience.
• Polished and professional demeanor.
• Ability to communicate technical terms to a non-technical audience.
• Ability to create a memorable customer experience.
• Ability to work well in a team environment.
• Valid driver's license with an acceptable driving record.
• High school graduate or equivalent.
• At least 18 years old.

Responsibilities

• Serve as the liaison between customers and technicians, ensuring customer needs are understood and needed or recommended services and repairs are explained to customers.
• Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
• Communicate additional repair and service needs to customers based on vehicle inspections.
• Administer manufacturer warranties for qualifying vehicle repairs.
• Keep customers informed about service specials, completion times, and service expenses.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.
• Competitive pay and incentives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED