Automotive Service Advisor

AAA Mid-Atlantic • Columbia, MD

15d • Onsite

About The Position

AAA Club Alliance is hiring an Automotive Service Advisor to serve as the connection between customers and in-shop technicians. The role is suited to a customer-focused professional who can thrive in a fast-paced environment, solve problems, and provide exceptional service. The position is located at 7065 Minstrel Way, Columbia, MD 21046. Starting base compensation is $23.65 per hour, with actual pay adjusted based on experience, geographic location, and other job-related factors. Service Advisors are also eligible for an uncapped monthly performance bonus, spiffs, and contests.

Requirements

• High school diploma or equivalent.
• Previous automotive industry experience preferred, or three years of relevant experience in a fast-paced environment with a proven sales and customer satisfaction record.
• Knowledge of automotive technology and ability to communicate relevant information to the support team, customers, and auto technicians.
• Valid driver’s license.
• Ability to complete required pre-employment background and drug screenings if offered the position.
• Authorized to work in the United States.

Nice To Haves

• Previous experience in the automotive industry.
• ASE (Automotive Service Excellence) Service Advisor Certification.

Responsibilities

• Greet customers, answer telephone calls, and schedule appointments promptly and courteously.
• Review repairs and services with customers to ensure they understand the work performed.
• Contact customers when an estimate changes in cost or completion time, and document the name and time of approval for repair orders and additional costs.
• Distribute work to shop technicians and monitor each job’s progress and accuracy.
• Provide requested information to technicians as needed.
• Arrange repairs and payment for vehicles covered by extended warranty programs.
• Arrange towing or alternate transportation, such as shuttle service or a rental vehicle, when necessary and in accordance with Total Repair Care standards.
• Monitor vehicle inspection dates in the system to ensure inspections are completed before their due dates.
• Notify customers when service is due based on manufacturer recommendations or state requirements, and explain the relevant information.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of PTO within the first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA membership.
• Continual learning reimbursement up to $5,250 per year.
• Uncapped monthly performance bonus, spiffs, and contests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED