Automotive Service Advisor

Robert Horne Ford•Apache Junction, AZ

21d

About The Position

The Automotive Service Advisor meets and greets service customers promptly and professionally, identifies and verifies vehicle service needs, and recommends appropriate services, parts, and accessories. The advisor provides accurate cost and completion-time estimates, obtains customer authorization, monitors repair progress, and communicates changes to estimates, delivery times, or recommended work. The role also administers warranty repairs in accordance with manufacturer guidelines, confirms appointments, follows up after repairs, and inspects vehicles before delivery to ensure work was completed correctly. The advisor communicates repair results to customers and complies with applicable state and federal automobile repair and consumer-protection laws. The position requires demonstrating company values in interactions with customers, coworkers, and vendors. The company describes the role as offering comprehensive training, competitive compensation, and benefits. Responsibilities listed are general and may be amended to meet business and organizational needs.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state of employment and a good driving record.
Great attitude and high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicles and review service history to identify and verify customer service needs.
Promote appropriate services, parts, and accessories by understanding the products and associated service requirements.
Provide accurate cost and completion-time estimates and obtain proper customer authorization.
Monitor vehicle service progress and contact customers about changes to estimates, promised delivery times, or recommended services, obtaining approval as needed.
Administer new and used vehicle warranty repairs according to manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the scheduled visit and conduct post-repair follow-up.
Inspect vehicles before delivery to ensure services and repairs were performed correctly, and communicate results to customers.
Meet state and federal requirements for automobile repair and consumer protection.
Demonstrate company values in interactions with customers, coworkers, and vendors.