Automotive Service Advisor
About The Position
We are seeking a high-energy, customer-focused Automotive Service Advisor to join our Ford dealership team. In this role, you will serve as the primary liaison between our customers and our Ford-certified service technicians. You will be responsible for greeting guests, diagnosing initial vehicle symptoms, recommending scheduled Ford maintenance, and keeping customers informed throughout the repair process. This position offers a stable base salary coupled with an uncapped commission structure, making it an excellent opportunity for motivated individuals who excel in customer service and thrive in a performance-driven sales environment.
Requirements
- Previous experience in customer service, retail, or hospitality is required.
- Must possess a valid driver's license with a clean driving record for test-driving customer vehicles.
Nice To Haves
- 1–3 years of experience as an automotive service advisor or service writer is a major plus, but we are willing to train the right individual with a strong service background.
- General familiarity with automotive products, powertrain systems, and routine maintenance components.
- Familiarity with Ford vehicles (including Ford EcoBoost engines, Ford Pro commercial vehicles, or Ford EV models) is highly advantageous.
- Comfort learning new software.
- Experience utilizing dealership management systems (DMS) like Reynolds & Reynolds, CDK Global, or Dealertrack, alongside Ford-specific web tools (OASIS, FordOne, etc.), is a plus.
- Exceptional verbal and written communication skills with the ability to translate technical automotive jargon into simple, consumer-friendly terms.
Responsibilities
- Greet service department customers promptly and courteously.
- Listen actively to customer descriptions of vehicle symptoms and clearly translate repair needs into actionable work orders for technicians.
- Advise customers on routine maintenance based on Ford Factory Scheduled Maintenance intervals and the specific needs of their vehicles.
- Prepare clear, accurate written cost estimates for parts and labor.
- Explain the scope of work, warranty protections (such as the Ford New Vehicle Limited Warranty or Ford Protect Extended Service Plans), and potential cost savings to the customer.
- Obtain authorized signatures prior to beginning work.
- Coordinate with the Parts Department to verify original equipment manufacturer (OEM) part availability and pricing.
- Monitor the repair progress of vehicles throughout the day and establish accurate promised completion times for customers.
- Keep customers updated on any changes in service scope, scheduling, or cost.
- Conduct post-service explanations of repair orders and charges, handle customer complaints with empathy, and actively request online reviews to bolster dealership reputation.
Benefits
- Competitive Base Salary to ensure a stable financial foundation.
- Uncapped Commission Structure driven by gross profit, parts/labor sales, and meeting CSI (Customer Satisfaction Index) metrics.
- Comprehensive benefits package (Medical, Dental, Vision, 401k with company match).
- Paid time off and major holiday pay.
- Ongoing Ford factory training and certification opportunities.
- Employee discounts on vehicle purchases, parts, and service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
