Automotive Service Advisor
Kia of Carmel•Indianapolis, IN
About The Position
The Automotive Service Advisor at Napleton Kia of Carmel serves as a liaison between customers and technicians. The role works in the Service Lane to provide excellent customer service, present vehicle repair recommendations, and help customers keep their vehicles in top condition. The position offers potential pay of $50,000–$100,000 per year, including incentive-based pay.
Requirements
- Exceptional customer service skills.
- Comfort with technology and ability to learn and use it.
- Willingness to undergo a background check in accordance with applicable local laws and regulations.
- Be at least 18 years old to comply with the company driving policy.
Nice To Haves
- Previous Automotive Service Advisor experience is a plus but is not required.
Responsibilities
- Work with customers to ensure their vehicle maintenance needs are addressed.
- Write repair orders with transparent cost and time estimates.
- Communicate with customers in a timely manner and keep them updated throughout the service process.
- Coordinate frequently with technicians and parts staff to support timely completion of work.
- Maintain a positive attitude and strong work ethic with customers and coworkers.
- Use fixed operations technology.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid vacation
- Paid sick time
- Paid training
- Discounts on products, services, and vehicles
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
