Automotive Service Advisor

Gary Yeomans Honda • Daytona Beach, FL

43d • Onsite

About The Position

Gary Yeoman’s Honda has a rare opening for an experienced service advisor. We at Gary Yeoman’s Honda hold the treatment of our customers in the highest regards. We consistently hang banners awarded to us from Honda for “Fix it right the first time” and CSE awards. We take this very seriously and are looking for the right candidate to fill this opening. The right person will be a highly trained service advisor that takes the position as a career with the potential for a 6-figure income. This person will always act with the highest level of integrity. While you will have excellent support staff, we expect you to be aggressive at greeting the customers in the lane and welcoming them to our dealership. We offer a fantastic and fun place to work. You will have the opportunity to build and foster a lifetime relationship with the customers, who will also become friends. We give you an exceptionally clean facility that is up to date with the latest of technology. We have a shop full of factory trained technicians and a shop foreman that is actively engaged with all the repairs. You get a 5 day work week with every other Saturday off. Vacation time after one year along with holidays off. Matching 401k and health insurance is also provided. Ongoing factory training is provided to make sure that you have the sharpest skill set. You have help from your manager, parts manager, shop foreman and service director to assist with your success at every turn. Also, with support staff of Porters, Receptionists, detail dept, shuttles and loaner vehicles, every service transaction should be smooth as silk. All this to circle back to the best CSE you have ever seen.

Requirements

• Experienced only need to apply.
• Reynolds Ignite experience is a plus.
• Previous experience as an automotive Service Advisor and a working knowledge of automobiles
• Customer service skill
• Sales experience
• Proficiency with computers and technology
• Ability to communicate complex technical concepts to customers
• Prior automobile sales experience
• Prior automobile technician experience

Nice To Haves

• If you are reading this and are currently working at a dealership, you might be the one we want to talk to. You’re looking at jobs for a reason and we might be able to help.

Responsibilities

• Answer the phone and set appointments or answer questions the customer may have.
• Greet the customer at their vehicle in a very timely manner.
• Do a vehicle walk around and note any damage and visually needed items.
• Share the Hunter information with the customer at time of write up. We have a drive thru Huner system that relays the tire and alignment information. It is integrated with our DMS
• Use proper dispatching and priority information when creating the repair order. We use electronic dispatching.
• Document the customer complaint very thoroughly.
• Review all the multi-point information with the customer and sell the needed work.
• Set realistic time expectations and keep the customer updated with the progress of their repairs. You cannot update or talk to the client enough.
• Review the cause and correction lines that are entered by the technicians and adjust as necessary to ensure proper and legible documentation that is very accurate.
• Coordinate with extended warranties to get the needed claims approved and collect payments.
• Collect customers payment and close customer pay RO’s.
• Work closely with management to ensure that every customer leaves completely satisfied with out exception. TCOC. (Bonus points if you know what that means)
• Active delivery the customer to the vehicle and thank them for their business.
• Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Benefits

• Vacation time after one year
• holidays off
• Matching 401k
• health insurance
• Ongoing factory training
• Opportunity for internal promotion and career growth with dealership
• Ongoing training and education- two weeks of paid training
• Highly competitive and rewarding pay plan
• 401(k) with company match
• Full benefits including voluntary short and long term disability, dental, health, vision, medical
• Paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed