Automotive Service Advisor / Writer | Top Shop in Town

AutoShop Recruiting • Newton, MA

31d • Onsite

About The Position

Pleasant Car Care is seeking a high-performing Service Advisor to join their team. This role is for a proven closer who can build trust, communicate value, and convert recommendations into approved repairs. The ideal candidate thrives in a busy shop environment with strong earning potential. Pleasant Car Care is part of a growing automotive organization and is committed to developing its people through established systems and training. This position offers opportunities for career growth, leadership development, and participation in a Phantom Stock Program.

Requirements

• Proven automotive Service Advisor or service writing experience.
• Strong sales results and the ability to close with confidence.
• Working knowledge of automotive repairs and maintenance.
• Excellent communication, organization, and customer service skills.
• A competitive mindset paired with a team-first attitude.
• Willingness to embrace training, coaching, and established processes.
• A desire to grow professionally and take ownership of your results.

Responsibilities

• Welcome customers, ask the right questions, and understand their vehicle concerns.
• Present technician findings and explain repair and maintenance recommendations clearly.
• Build accurate estimates, communicate value, and confidently ask for the sale.
• Prioritize recommendations around vehicle condition and customer needs.
• Manage repair orders, customer updates, and follow-up throughout the service process.
• Coordinate with technicians to keep work moving and deliver a quality customer experience.
• Pursue sales goals while protecting customer trust and building repeat business.
• Contribute to a positive, accountable team culture.

Benefits

• 401(k) with company matching
• Medical, dental, vision, and life insurance
• Paid time off
• Employee discounts
• Training and mentorship through AutoShop Answers
• Leadership development and opportunities for advancement
• Opportunity to participate in the company’s Phantom Stock Program, subject to program eligibility and terms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed