Automotive Service Advisor/ Service Writer

Space City Toyota • Humble, TX

53d • $60,000 - $140,000 • Onsite

About The Position

Space City Toyota, a member of Vaughan Automotive Group, is hiring experienced Service Advisors/Service Writers at its Humble, Texas location. The role focuses on delivering prompt, courteous, and effective customer service throughout the vehicle service process, from greeting customers and discussing recommended services to keeping them informed and involved through vehicle delivery. The Service Advisor is expected to build strong customer relationships, support the department’s sales forecast, and provide a positive dealership experience.

This is a full-time, in-person position. The listed annual pay range is $60,000–$140,000, commensurate with experience. The schedule includes an 8-hour day shift, Monday through Friday, and rotating weekends.

Requirements

• At least one year of experience as an automotive service advisor; service-writer experience is required.
• Computer proficiency.
• Exemplary customer service skills.
• Proven KPI performance.
• A valid driver’s license.
• Ability to commute to Humble, TX 77338, or relocate there before starting work.

Nice To Haves

• Toyota experience is preferred but not required.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Greet customers and assist with inquiries.
• Perform vehicle walk-arounds and multi-point inspections (MPI).
• Drive sales of technicians’ time to meet the department’s sales forecast.
• Consult customers about applicable service specials.
• Prioritize required services and provide options upon request.
• Document declined services and request follow-up during future service visits.
• Establish and maintain close relationships with customers.
• Keep customers informed about completion times and service expenses.
• Remain involved in delivering the customer’s vehicle upon completion.
• Ensure customers have a positive dealership experience.
• Spend quality time building relationships with customers.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed