Automotive Service Advisor / Customer Service
About The Position
Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor to join their growing service team. This role is ideal for individuals who thrive in a fast-paced environment, enjoy helping customers, and want to build a long-term career with a respected automotive organization. Krause Auto Group has been in business for over 30 years, building its reputation on customer satisfaction, employee growth, and promoting from within. They support individual development, encourage advancement opportunities, and celebrate success stories. With a portfolio of world-class automotive brands across multiple states, this is an opportunity to join a fast-paced organization with long-term career growth potential.
Requirements
- Strong communication and customer service skills
- Organized, professional, and detail-oriented mindset
- Ability to multitask and perform well in a fast-paced environment
- Leadership ability and experience working with teams
- Positive attitude and self-motivated work ethic
- Proven ability to deliver strong customer satisfaction results
- Professional appearance and polished communication style
- Ability to work independently while collaborating with others effectively
- Valid driver’s license with a clean driving record
Nice To Haves
- Previous automotive service advisor or dealership experience preferred
Responsibilities
- Greet customers promptly and professionally in the service drive
- Build strong customer relationships and create a positive service experience
- Serve as the main point of contact throughout the repair process
- Provide concierge-level support for customer questions and concerns
- Communicate vehicle repair recommendations, timelines, and updates clearly and professionally
- Maintain Customer Satisfaction and Customer Success Index scores at or above company standards
- Oversee service orders and help manage workflow within the service drive
- Distribute repair orders efficiently between technicians
- Assist customers with vehicle maintenance recommendations, warranties, and repair information
- Help ensure technician productivity and daily labor sales goals are achieved
- Assist with diagnosing vehicle concerns and coordinating parts or tools when needed
- Support warranty administration and service department processes
- Reinforce dealership policies and maintain compliance with company standards
- Foster strong relationships with technicians, management, and manufacturer representatives
- Support a positive, team-oriented culture within the service department
- Participate in training and ongoing process improvement initiatives
Benefits
- 401(k) with company match
- Dental & vision insurance available
- Paid vacation, PTO, and holidays
- Career advancement opportunities—we promote from within
- Employee discounts on vehicles, parts & service
- Family-owned and operated culture
- Long-term career stability
- Supportive and team-oriented environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
