Automotive Sales Manager, Chevy GMC

Balise Motor Sales•Springfield, MA

8d•$80,000 - $120,000•Onsite

About The Position

The Sales Manager manages the activities of all sales staff to ensure sales targets and customer service levels are achieved. The role is responsible for training, cross-training, and developing sales staff, and reports to the General Sales Manager. The Sales Manager directly manages Lot Attendants and Sales Representatives. The position oversees the sales process and customer experience, uses DealerSocket to manage daily staff activities, supports customer interactions, and ensures the dealership lot and inventory are presented appropriately. Performance expectations include sales per salesperson, manufacturer sales requirements, F&I results, customer satisfaction, sales gross profit, and sales associate retention.

Requirements

Teaching and coaching skills, including explaining how and why others should perform their jobs.
Ability to communicate effectively with others.
Ability to present information clearly and professionally.
Time-management skills, including managing one’s own time and the time of others.
Ability to type efficiently.
Ability to use mathematics to solve problems.
Basic computer skills.

Responsibilities

Hold Sales Representatives accountable for following the sales process and delivering a positive customer experience to attain vehicle sales goals.
Use the daily work plan in DealerSocket to manage sales staff activities and meet sales volume and productivity goals.
Engage directly with customers when sales coverage is insufficient.
Walk the lot daily with the sales team to ensure staff know vehicle pricing and inventory condition, and to review advertising, banners, the website, and grounds.
Train sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations, and product quizzes.
Communicate performance standards, monitor performance, identify development needs, and coach and mentor sales staff.
Ensure customers are greeted promptly and professionally.
Address and resolve customer concerns promptly and professionally.
Assist Sales Representatives with customers when needed to help complete vehicle sales.
Monitor customers on the lot and ensure their buying experience is progressing as expected.
Track advertising sources by asking customers what brought them to the dealership.