Automotive Sales Consultant- Audi Stratham - ICL Autos
About The Position
Audi Stratham, an International Cars, Ltd., Inc. company, is seeking full-time professionals with a passion for automobile sales. Candidates with experience in customer service, retail sales, or service and hospitality industries are encouraged to apply. The consultant helps customers select, purchase or lease, and take delivery of vehicles while providing exceptional service and meeting dealership sales and customer-satisfaction objectives. The role also includes completing sales paperwork, following up with customers, maintaining product knowledge, and supporting dealership operations.
Requirements
- High school diploma or equivalent.
- Excellent communication skills, a customer-focused approach, and a friendly attitude.
- Flexible schedule to cover store hours, including some weekends and evenings.
- Strong computer aptitude and organizational skills.
- Valid driver's license and a motor vehicle record acceptable to ICL Insurance Company requirements.
Nice To Haves
- Experience in customer service, retail sales, or service and hospitality industries.
Responsibilities
- Help customers select vehicles by asking engaging questions and listening carefully to their responses.
- Follow up with clients promptly to encourage referral business.
- Assist the department manager in meeting departmental budget objectives and business-plan goals.
- Provide exceptional customer service and maintain a manufacturer customer-satisfaction rating at or above the company standard.
- Provide ideas and insight to help the department maintain a sustained competitive advantage.
- Turn over all closed transactions to the Business Manager with properly completed paperwork, including insurance information and trade title.
- Write complete sales orders and process paperwork in accordance with dealership policies.
- Prepare sold vehicles for customer delivery and give professional demonstrations of new and used vehicles.
- Deliver vehicles and explain their operating features, warranties, and paperwork to customers.
- Understand and comply with federal, state, and local laws governing retail automobile sales.
- Sell, lease, and deliver the minimum number of units defined in the dealership sales pay plan.
- Attend product and sales training courses as requested by the Sales Manager.
- Stay informed about new products, features, and accessories and explain their benefits to customers.
- Understand vehicle equity and values and explain depreciation to customers.
- Follow up on post-delivery items, tag and title work, and special requests to meet customer expectations.
- Review and analyze daily, weekly, monthly, and yearly actions to improve time management and planning using the CRM.
- Assist with snow removal and move or arrange vehicles on the lot.
- Maintain keys and dealer plates properly to prevent loss or theft.
Benefits
- Annual profit-sharing bonus.
- Above-market pay.
- Up to four weeks of paid vacation plus personal time off.
- Employer-sponsored healthcare benefits, with the employer paying 64%.
- Vision benefits.
- Flexible Spending Accounts.
- Short-term disability.
- Company-paid life insurance.
- Long-term disability.
- Generous 401(k) match.
- Employee Stock Ownership Plan shares.
- Tuition reimbursement.
- Professional development and growth opportunities.
- Dealership closed on Sundays.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
