Automotive Sales Consultant- Audi Stratham - ICL Autos

International Cars•Stratham, NH

6d•Onsite

About The Position

Audi Stratham, an International Cars, Ltd., Inc. company, is seeking a full-time Automotive Sales Consultant to help customers select, purchase, and take delivery of vehicles. Candidates with experience in customer service, retail sales, or service and hospitality industries are encouraged to apply. The role includes sales, customer follow-up, paperwork, vehicle preparation and delivery, and maintaining product knowledge and customer satisfaction. The position also involves moving vehicles on the lot and assisting with snow removal. International Cars, Ltd. is an employee-owned dealership group operating dealerships in Massachusetts and New Hampshire. The company describes itself as active in its communities and committed to making positive contributions to customers’ lives. Pre-employment background check and drug screen are required. The company states that it does not discriminate in employment on the basis of protected or other non-merit factors.

Requirements

High school diploma or equivalent.
Excellent communication skills, a customer focus, and a friendly attitude.
Flexible schedule to cover store hours, including some weekends and evenings.
Strong computer aptitude and organizational skills.
Valid driver’s license and a motor vehicle record acceptable under ICL Insurance Company requirements.

Nice To Haves

Experience in customer service, retail sales, or service and hospitality industries.

Responsibilities

Help customers select vehicles by asking engaging questions and listening carefully to their responses.
Follow up with clients in a timely manner to encourage referral business.
Assist the department manager in meeting departmental objectives, the dealership’s annual budget, and business-plan goals.
Provide exceptional customer service and maintain a personal manufacturer customer-satisfaction rating at or above the company standard.
Offer insights and ideas to help the department maintain a sustained competitive advantage.
Turn over all closed transactions to the Business Manager with properly completed paperwork, including insurance information and trade title.
Write complete sales orders and process paperwork according to dealership policies.
Prepare sold vehicles for customer delivery and provide professional demonstrations of new and used vehicles.
Deliver vehicles and explain their operating features, warranty, and paperwork to customers.
Understand federal, state, and local laws governing retail automobile sales.
Sell or lease and deliver the minimum number of units specified in the dealership sales pay plan.
Attend product and sales training courses as requested by the Sales Manager.
Keep current on products, features, accessories, and their benefits to customers.
Understand equity and vehicle values and explain depreciation to customers.
Follow up on post-delivery items, tag and title work, and special requests to ensure customer expectations are met.
Review and analyze performance at the end of each day, week, month, and year to improve time use and planning, using CRM.
Assist with snow removal.
Move and arrange vehicles on the lot.
Maintain keys and dealer plates properly to prevent loss or theft.

Benefits

Annual profit-sharing bonus.
Above-market pay; the posting states employees can earn up to four weeks of paid vacation plus personal time off.
Employer-sponsored healthcare benefits; the company pays 64% of the cost.
Vision benefits.
Flexible Spending Accounts.
Short-term disability.
Company-paid life insurance and long-term disability.
Generous 401(k) match.
Opportunity to earn shares in the Employee Stock Ownership Plan.
Tuition reimbursement.
Professional development and growth opportunities.
Dealerships are closed on Sundays.