Automotive Sales Consultant: Napleton Downtown Chicago
About The Position
Napleton Downtown Chicago is seeking an Automotive Sales Consultant to join their team. This role involves assisting customers in finding the right vehicle, guiding them through the sales process from initial contact to vehicle delivery. The dealership represents five brands: Chevrolet, Buick, GMC, Hyundai, and Genesis, offering a diverse product range and a high-volume market. The position is ideal for individuals who are trustworthy, follow through on commitments, and are motivated by performance-based compensation. Salespeople who learn all five product lines are encouraged to outsell those who focus on only one.
Requirements
- Strong communication skills and a genuine willingness to talk to strangers.
- Self-motivation; ability to work independently without constant supervision.
- Reliability and a professional appearance.
- Basic computer and smartphone proficiency.
- Valid driver's license with an acceptable driving record.
- Availability to work a retail schedule, including Saturdays.
- Ability to pass a background check and pre-employment screening.
- High school diploma or equivalent.
Nice To Haves
- Previous automotive sales experience.
- Commissioned sales, retail, restaurant, hospitality, or customer service background.
- Bilingual proficiency in Spanish, Mandarin, or Cantonese.
- Comfort explaining EVs and city charging to skeptical customers.
- Luxury or high-line retail experience.
- Familiarity with trucks, trailers, or trades.
- Small business, commercial, or fleet sales experience.
- Military service.
- CRM experience.
Responsibilities
- Greet and qualify walk-in traffic, understanding customer needs before presenting vehicles.
- Respond promptly to internet leads and phone inquiries.
- Conduct product demonstrations and test drives.
- Clearly and honestly present pricing, payment options, and trade-in values.
- Cross-shop within the dealership's brands to retain customers who might otherwise be lost.
- Ask for the sale, handle objections, and close deals.
- Maintain consistent contact with unsold prospects to facilitate future sales.
- Stay in touch with past customers for referrals, service, and repeat business.
- Log all interactions in the CRM system.
- Become proficient in the product details of Chevrolet, Buick, GMC, Hyundai, and Genesis, including specific features, packages, and competitive positioning.
- Understand and explain EV specifics such as charging, range in winter, home charger installation, public charging, and incentives.
- Learn the family-hauler vehicle ladder and commercial/fleet programs.
- Complete manufacturer certification training (paid by the company).
- Stay current on new and pre-owned inventory and available incentives.
- Coordinate with the finance team and management on deal structure.
- Perform thorough vehicle deliveries, including setting up connected services and pairing phones.
- Follow up post-sale to ensure customer satisfaction and earn good survey scores.
- Represent the dealership professionally in the community.
Benefits
- Commission and volume bonus pay plan.
- Training guarantee while ramping up.
- Paid training, including GM, Hyundai, and Genesis manufacturer certification.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) with company match.
- Paid time off.
- Employee vehicle purchase discounts.
- Employee vehicle service discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
