Automotive Sales BDC Representative - 3005

BRAM AUTO GROUP•Freehold, NJ

12h•$16 - $19

About The Position

BRAM Auto Group is seeking an experienced, detail-oriented Service BDC Representative to handle scripted and unscripted inbound and outbound calls and schedule appointments for the Service Department. The representative helps ensure excellent service standards and high customer satisfaction by communicating professionally with customers, explaining the repair process, addressing concerns, and coordinating with service advisors.

Requirements

Excellent customer service and interpersonal communication skills, including cultural sensitivity and the ability to work with diverse people groups.
Excellent verbal and written communication skills, including the ability to present information effectively and respond to questions from management.
Excellent organizational skills and attention to detail.
Ability to establish rapport and build relationships with customers.
Sufficient computer literacy.
Positive attitude and commitment to adhering to and administering company policies, procedures, and standards.

Nice To Haves

Previous dealership BDC experience, preferably 2 or more years.

Responsibilities

Ensure excellent service standards and maintain high customer satisfaction.
Communicate professionally, courteously, and knowledgeably on every call.
Meet minimum quota requirements established by management.
Monitor and contact dealership and third-party leads and inquiries.
Collaborate with service advisors to schedule service appointments.
Maintain a general understanding of the repair process and explain it to customers.
Address customer concerns and escalate them to managers as needed.
Direct customers to appropriate departments as needed.
Follow up after customer service visits to ensure customer satisfaction.
Follow company safety procedures and policies.