About The Position

The Automotive Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role involves responding promptly to leads, answering questions, sharing information, and helping customers move from phone or internet contact to an in-store experience. Associates help customers choose a vehicle, discuss terms and payment options that fit their needs and budgets, and close sales. They provide an exceptional experience before and after purchase, follow up to confirm customer satisfaction, and help transition customers to the Service department. Compensation is commission based and averages between $4,000 and $6,000 per month.

Requirements

  • High school diploma or equivalent.
  • Proven ability to provide an exceptional customer experience.
  • Drive to set and achieve targeted goals.
  • Demonstrated communication, consultative, interpersonal, and organizational skills.
  • Willingness to follow up with customers.
  • Experience and desire to work with technology.
  • Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

  • Prior sales experience, preferably in retail.
  • Strong communication and interpersonal skills.
  • A desire to help people and exceed expectations.

Responsibilities

  • Respond to customer leads in a timely manner and answer questions online, by phone, and in person.
  • Guide customers from initial phone or internet contact to an in-store experience.
  • Help customers select a vehicle and discuss terms and payment options suited to their needs, lifestyles, and budgets.
  • Close vehicle sales in a no-haggle sales environment.
  • Follow up with customers after purchase to ensure satisfaction and encourage loyalty.
  • Help transition customers to the Service department to support their ownership experience.
  • Set and work toward targeted goals.

Benefits

  • Competitive compensation.
  • 401(k) matching.
  • Health, dental, and vision insurance plans.
  • Maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Deals and discounts through YouDecide, a website offering deals from providers and retailers.
  • Career paths into finance, management, and beyond.
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