Automotive Sales Associate - AN Chevy Gilbert

AutoNation • Gilbert, AZ

2d

About The Position

AutoNation’s e-Commerce Sales Associate works with customers online, over the phone, and in person to guide them through purchasing a vehicle in a no-haggle sales environment. The role responds to leads promptly, answers questions, provides information, and helps customers move from phone or internet contact to an in-store experience.

The Associate helps customers select a vehicle, discuss terms and payment options suited to their budgets and expectations, and complete the sale. The role also provides service before and after purchase, follows up to support customer satisfaction and loyalty, and helps transition customers to the Service department. AutoNation describes this as a customer-focused opportunity with potential career paths into finance, management, and beyond.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Willingness and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably retail.
• Strong communication and interpersonal skills.
• Sales or customer service experience.

Responsibilities

• Respond to customer leads in a timely manner across online, phone, and in-person channels.
• Answer questions and provide vehicle and purchasing information.
• Guide customers from initial phone or internet contact to an in-store experience.
• Help customers select a vehicle and discuss terms and payment options that suit their needs, budgets, and expectations.
• Close vehicle sales in a no-haggle sales environment.
• Provide an exceptional customer experience before and after purchase.
• Follow up with customers to ensure satisfaction and encourage loyalty.
• Help transition customers to the Service department to support their ownership experience.
• Set and work toward targeted goals.

Benefits

• Competitive compensation.
• 401k matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED