Service Advisor - AN Chevy Mesa

AutoNation • Mesa, AZ

10d

About The Position

As a Service Advisor at AutoNation, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty. Working in a service department, you act as the go-between for Service Technicians and customers. You’ll explain technicians’ recommendations in easy-to-understand language and suggest service opportunities that help keep customers’ vehicles safe. The role combines automotive knowledge, communication skills, and technology to support customers throughout the service process and provide an exceptional experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan for ongoing required vehicle maintenance.
• Produce repair orders with transparent cost and time estimates.
• Communicate frequently with technicians and parts associates to support timely completion of work.
• Follow up with customers about vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation and 401(k) matching.
• Insurance plans, including health, dental, and vision.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts and deals through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED