Service Advisor - AN Chevy Mesa

AutoNation • Mesa, AZ

8d

About The Position

The Service Advisor works in AutoNation’s service department as the liaison between customers and Service Technicians. The role involves working actively in the service lane, explaining technicians’ recommendations in easy-to-understand language, and identifying appropriate opportunities to help keep customers’ vehicles safe. Service Advisors use customer communication skills, automotive knowledge, and technology to provide an exceptional service experience and build customer loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their communication preferences.
• Follow up with customers to confirm satisfaction.
• Develop superior product knowledge to assist customers.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts and deals through YouDecide, with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED