Automotive Sales Associate - ANUSA Centennial
About The Position
The e-Commerce Sales Associate engages with customers online, by phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role includes responding promptly to leads, answering questions, providing information, and helping customers move from initial phone or internet contact to an in-store experience. Associates use communication and listening skills to help customers select vehicles, discuss terms and payment options that suit their needs and budgets, and close sales. They provide an exceptional experience before and after purchase, follow up to confirm customer satisfaction, and help connect customers with the Service department to support vehicle ownership.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Ability and motivation to set and achieve targeted goals.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Nice To Haves
- Prior sales experience, preferably in retail.
- Strong communication and interpersonal skills.
- A desire to help people and exceed expectations.
Responsibilities
- Respond to customer leads in a timely manner through online, phone, and in-person channels.
- Answer customer questions and provide vehicle and purchasing information.
- Guide customers from phone or internet contact to an in-store experience.
- Help customers select vehicles and discuss terms and payment options suited to their needs, budgets, and expectations.
- Close vehicle sales in a no-haggle sales environment.
- Follow up after purchase to ensure customer satisfaction and encourage loyalty.
- Help transition customers to the Service department.
Benefits
- Competitive compensation.
- 401(k) matching.
- Health, dental, and vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
- Discount offers through YouDecide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
