Automotive Receptionist

DARCARS Automotive Group•Rockville, MD

About The Position

DARCARS of Rockville is hiring a part-time Automotive Receptionist to serve as a front-line representative of the dealership. The receptionist greets showroom customers, determines the nature of their visit, directs them to the appropriate department or salesperson, and answers basic inquiries. The role also handles incoming calls, manages the switchboard, takes and routes messages, and provides courteous, efficient service to callers and in-person customers. The receptionist supports dealership operations by entering information into the prospect tracking system, administering dealer tags and gas tickets, preparing transaction receipts for the sales and service departments when applicable, and performing clerical and accounting duties as assigned. Other duties may be assigned by management. Candidates must be able to work a flexible schedule that includes evenings and weekends.

Requirements

High school diploma or equivalent (GED).
Must be at least eighteen years of age.
Must have a valid driver’s license and an acceptable safe driving record.
Must be able to pass pre-employment screening, including a background check.
Must communicate clearly and pleasantly by telephone and convey professionalism and competence to callers and in-person customers.
Strong communication skills with customers and DARCARS employees.
Demonstrated commitment to customer service.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse comfortably with customers.
Ability to sit for long periods of time.
Ability to work in a fast-paced environment and be a team player.
Must be able to work a flexible schedule, including evenings and weekends.

Nice To Haves

Bilingual English/Spanish skills are a plus.
Previous customer service experience is preferred but not required.

Responsibilities

Greet showroom customers and determine the nature of their visit.
Direct customers to the correct department, notify the appropriate salesperson, or introduce customers to a salesperson.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Enter data into the computer-operated prospect tracking system.
Manage the switchboard and route incoming calls.
Communicate with callers professionally, pleasantly, and efficiently, aiming to minimize hold time.
Take thorough messages, including the caller’s name, company if applicable, time, and message.
Communicate messages to appropriate parties in a timely manner.
Provide basic information to callers with general inquiries.
Update and distribute the company telephone roster when necessary.
Assist with salesperson activities, including administering dealer tags and gas tickets.
Perform clerical and accounting duties as assigned by the controller or GSM.
Make transaction receipts for the sales and service departments when applicable.
Perform other duties and responsibilities as assigned by management.