Automotive Receptionist

Joey Logano's Huntersville Ford•Huntersville, NC

About The Position

Krause Auto Group is seeking a friendly, professional, and highly organized Receptionist / Customer Experience Coordinator to create a welcoming environment and ensure that customer interactions begin with a positive, professional experience. This front-line role is the first point of contact for dealership customers and supports a seamless dealership experience through customer service, appointment coordination, communication, and general administrative work. Krause Auto Group has operated for over 30 years and represents automotive brands across multiple states. The company describes itself as family-owned and operated, with a focus on customer satisfaction, employee development, internal promotion, and long-term career growth.

Requirements

Strong communication and active listening skills.
Outgoing, positive, and professional personality.
Ability to multitask in a fast-paced environment.
Punctual, reliable, and detail-oriented work ethic.
Professional appearance and customer-first mindset.
Willingness to learn and grow within the organization.
Valid driver’s license with a clean driving record.

Responsibilities

Answer incoming dealership calls in a professional and friendly manner.
Greet and welcome customers and direct them to the appropriate department.
Notify sales or service staff when customers arrive and ensure proper introductions.
Assist in scheduling and confirming sales appointments.
Support sales and internal teams with communication and coordination.
Maintain a professional and positive presence.
Type memos, correspondence, reports, and other documents as needed.
Provide general administrative and front desk support.
Assist with additional tasks as assigned by management.