Automotive Receptionist

DARCARS Automotive Group•Baltimore, MD

About The Position

DARCARS Collision Center of Baltimore is hiring an Automotive Receptionist to serve as the Collision Center’s front-line representative. The receptionist welcomes customers, directs them to the appropriate person, answers basic inquiries, and handles incoming calls and messages in a professional, friendly, and efficient manner. The role also includes data entry, switchboard management, updating the telephone roster, and performing clerical and accounting duties as assigned by the body shop manager. The employee may be asked to perform other duties at a supervisor’s request. This position requires a high school diploma or GED, a valid driver’s license and acceptable safe driving record, and the ability to pass a pre-employment background screening. Applicants must be at least 18 years old, able to work a flexible schedule that includes evenings and weekends, and comfortable sitting for long periods in a fast-paced environment. Prior customer service experience is preferred but not required; English-Spanish bilingual ability is a plus.

Requirements

Speak clearly and pleasantly on the telephone and convey professionalism and competence to callers and in-person customers.
Strong communication skills with customers and DARCARS employees.
Demonstrated commitment to customer service.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and to converse comfortably with customers.
Ability to sit for long periods of time.
Ability to work in a fast-paced environment and be a team player.
Ability to work a flexible schedule, including evenings and weekends.
Valid driver’s license and acceptable safe driving record.
High school diploma or equivalent (GED).
At least 18 years of age.
Ability to pass pre-employment screening, including a background check.

Nice To Haves

Bilingual in English and Spanish.
Previous customer service experience.

Responsibilities

Greet body shop customers and determine the nature of their visit.
Direct customers to the appropriate person in accordance with dealership policies.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Enter data into the computer-operated prospect tracking system.
Manage the switchboard and route incoming calls.
Communicate with callers professionally, pleasantly, and efficiently, striving to minimize hold times.
Take thorough messages, including the caller’s first and last name, company name if applicable, time, and message.
Communicate messages to appropriate parties in a timely manner.
Provide basic information to callers with general inquiries.
Update and distribute the company telephone roster when necessary.
Perform clerical and accounting duties as assigned by the body shop manager.
Prepare transaction receipts when applicable.
Perform other duties and responsibilities as requested by a supervisor.