Automotive Production Manager/Dispatcher

Valley Hyundai•Aurora, IL

11h•Onsite

About The Position

The Ed Napleton Automotive Group is looking for our next Automotive Dispatcher/Production Manager, Located at Napleton's Valley Hyundai. The Automotive Dispatcher/Shop Manager is responsible for scheduling and dispatching service repair orders to technicians. This is a rare opportunity to join one of the country’s largest and most successful automotive dealership groups. The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states, with over 3,500 employees nationwide. They are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

Requirements

5+ years prior automotive technician experience
Excellent communication and customer service skills
Proficient computer skills
Ability to multitask in a fast-paced environment
18+ years of age to comply with the company driving policy

Nice To Haves

CDK experience preferred

Responsibilities

Planning, organizing, leading, and controlling the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the client
Allocating technician and workshop time and resources to facilitate maximum productivity in accordance with policy and the technician skill level required
Manage software dispatch systems and maintain customer relationships with the dispatch technicians
Sets work priorities to consider repeat repairs or clients who are waiting
Accurately estimate shop capacity and shop loading, and provide accurate reports upon request
Review job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service consultant
Provides customers with updates and builds positive customer relationships
Ensure proper repair documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.