Counter Service

Genuine Parts Company • Morenci, AZ

8d

About The Position

The NAPA Automotive Parts Specialist provides and sources parts for specialized equipment used by fleet customers. The role uses automotive parts knowledge to support customers and fellow NAPA team members, answer questions, research and source the correct parts, and communicate parts availability. The specialist provides outstanding customer service while interacting with customers, management, and technicians in a fast-paced shop environment that may be located at or around an airport.

This opportunity is suited to someone who enjoys helping fleet customers with parts and service needs and wants to build or grow automotive parts experience as part of a team. Relevant experience may come from the automotive industry or from tinkering with or repairing cars and trucks. The position offers training, ongoing development, and opportunities to learn and grow within the company.

Requirements

• Valid driver’s license.
• Previous experience in a parts store or automotive industry, or willingness to learn about auto parts.
• High school diploma or GED.
• Excellent verbal and written communication skills.
• Strong listening skills and empathy for customers.
• Ability to work on or around an airport in a shop environment.

Nice To Haves

• Technical or trade school courses or degree.
• Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience with airport ground support equipment.
• Knowledge of cataloging, sourcing, or inventory management systems.
• Customer-centric approach with both external and internal customers.
• ASE certifications.

Responsibilities

• Provide and source parts for specialized equipment for fleet customers.
• Use parts knowledge to assist NAPA team members and answer customers’ questions.
• Provide outstanding customer service and interact with management and technicians.
• Bring customer focus and high energy to a fast-paced environment.
• Ask appropriate questions to ensure the correct parts are researched and sourced.
• Inform customers about parts availability.

Benefits

• Competitive pay.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with employer match.
• Paid holidays and vacation.
• NAPA discount.
• Tuition reimbursement.
• Training and ongoing development.
• Opportunities for promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED