Counter Service

Genuine Parts Company•Tucker, GA

About The Position

NAPA is seeking an Automotive Parts Specialist to serve fleet customers in a fast-paced shop environment. The role involves sourcing specialized equipment parts, helping customers and other NAPA team members identify the right parts, and providing information about availability. A background in automotive parts is preferred, but applicants with a willingness to learn are also encouraged to apply. The position offers opportunities to develop parts expertise and pursue other career paths within the company.

Requirements

Valid driver's license.
Previous experience in a parts store or automotive industry, or willingness to learn about auto parts.
High school diploma or GED.
Excellent verbal and written communication skills.
Strong listening skills and empathy for customers.
Ability to work on or around an airport in a shop environment.

Nice To Haves

Technical or trade school courses or degree.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience with airport ground support equipment.
Knowledge of cataloging, sourcing, or inventory management systems.
ASE certifications.

Responsibilities

Provide and source parts for specialized equipment for fleet customers.
Use parts knowledge to assist NAPA team members and answer customer questions.
Provide outstanding customer service and interact with management and technicians.
Ask appropriate questions to research and source the correct parts.
Inform customers about parts availability.
Bring customer focus and high energy to a fast-paced environment.