Counter Service

Genuine Parts Company•Maple Grove, MN

21h

About The Position

NAPA is hiring an Automotive Parts Specialist to support fleet customers by sourcing and providing parts for specialized equipment. The role involves using parts knowledge to assist NAPA team members, answer customer questions, and deliver outstanding customer service while interacting with management and technicians in a fast-paced environment. Specialists ask questions to research and source the correct parts and inform customers about availability. The position is described as working on or around an airport in a shop environment.

Requirements

Valid driver’s license.
Previous experience in a parts store or automotive industry, or willingness to learn about automotive parts.
High school diploma or GED.
Excellent verbal and written communication skills.
Strong listening skills and empathy for customers.
Ability to work on or around an airport in a shop environment.

Nice To Haves

Technical or trade school courses or degree.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience with airport ground support equipment.
Knowledge of cataloging, parts sourcing, or inventory management systems.
Customer-centric approach with both external and internal customers.
ASE certifications.

Responsibilities

Provide and source parts for specialized equipment for fleet customers.
Use parts knowledge to assist NAPA team members and answer customer questions.
Provide outstanding customer service and interact with management and technicians.
Bring customer focus and high energy to a fast-paced environment.
Ask appropriate questions to ensure the correct parts are researched and sourced.
Inform customers about parts availability.