Counter Service

Genuine Parts Company•Maple Grove, MN

About The Position

NAPA is hiring an Automotive Parts Specialist to provide and source parts for specialized equipment used by fleet customers. The role involves using parts knowledge to assist customers and other team members, identifying the correct parts through research and questions, communicating parts availability, and delivering outstanding customer service in a fast-paced shop environment. The position is based in an airport environment. Candidates may bring automotive parts experience or a willingness to learn, with opportunities for training, development, and career growth.

Requirements

Valid driver’s license.
Previous experience in a parts store or the automotive industry, or willingness to learn about automotive parts.
High school diploma or GED.
Excellent verbal and written communication skills.
Strong listening skills and empathy for customers.
Ability to work in or around an airport environment in a shop environment.

Nice To Haves

Technical or trade school courses or degree.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience with airport ground support equipment.
Knowledge of cataloging, sourcing, or inventory management systems.
Customer-centric approach with both external and internal customers.
ASE certifications.

Responsibilities

Provide and source parts for specialized equipment for fleet customers.
Use parts knowledge to assist NAPA team members and answer customer questions.
Provide customer service and interact with management and technicians.
Bring customer focus and high energy to a fast-paced environment.
Ask appropriate questions to ensure the correct parts are researched and sourced.
Inform customers about parts availability.